VAGO Atelier

Account & Data Deletion

Last updated: March 21, 2026

At VAGO Atelier, we respect your right to control your personal data. This policy applies to accounts created through the VAGO Atelier mobile application and our website at www.vagoatelier.com. You may request the deletion of your account and all associated personal data at any time. This page explains the process, what data is affected, and the timeline for deletion.

How to Request Account Deletion

You can request account deletion through any of the following methods:

Option 1: In-App Deletion

Open the VAGO Atelier app, navigate to Profile > Settings > Delete Account, and confirm your request. This is the fastest method and processes immediately.

Option 2: Email Request

Send an email to support1@vagoatelier.com with the subject line "Account Deletion Request" and include the email address associated with your VAGO Atelieraccount. We will verify your identity and process your request.

Option 3: Contact Form

Visit our Contact & Support page and submit a deletion request through the contact form.

What Data Is Deleted

Upon processing your deletion request, the following data will be permanently deleted:

  • Your account profile (name, email, phone number, profile photo)
  • Saved delivery addresses
  • Shopping cart contents
  • Wishlist items
  • Push notification tokens and notification preferences
  • App usage data and preferences

Data That May Be Retained

Certain data may be retained for a limited period after account deletion, as required by law or for legitimate business purposes:

  • Order records: Order history and transaction records are retained for a minimum of 5 years for tax, accounting, and legal compliance purposes as required under Indian law.
  • Fraud prevention: If your account was involved in suspected fraud, certain data may be retained to prevent future abuse.
  • Legal obligations: Any data that must be retained to comply with applicable laws, regulations, or legal proceedings.

Retained data is anonymised where possible and is not used for marketing or profiling purposes.

Timeline

  • In-app deletion: Your account is deactivated immediately. Data deletion is completed within 30 days.
  • Email/contact form requests: We will acknowledge your request within 2 business days and complete deletion within 30 days of verification.

Consequences of Account Deletion

Please be aware that account deletion is permanent and irreversible:

  • You will lose access to your order history in the app
  • Any pending orders will continue to be processed and delivered
  • You will no longer receive push notifications or promotional offers
  • Your wishlist and saved items will be permanently removed
  • You can create a new account in the future, but your previous data cannot be recovered

Third-Party Data

Deleting your VAGO Atelier account does not automatically delete data held by third-party services used during sign-in (Google or Facebook). To manage data held by these providers, please visit their respective privacy settings.

Contact Us

If you have questions about data deletion or need assistance with your request, please contact us: